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August 13, 2014

New app connects residents and visitors to City Hall

Let’s face it. Potholes are inconvenient. So are burned out streetlights, overgrown lots and barking dogs. A new app released this week by the City of Greer allows city residents and visitors to report such issues at any time with a few simple clicks on their smart phones or tablets.

The Greer Connect app is available in the Mac App Store for iPhones and iPads, as well as in the Google Play store for Android devices. It is free to download and use for both platforms. Submissions may also be made through a portal on the city’s website.

“It isn’t always convenient for someone to come by Greer City Hall to report a problem, or an issue may arise overnight when city administrative offices are closed,” city administrator Ed Driggers said.  “The Greer Connect app allows a user to describe the issue and its location, then submit their notice to the city through a user account or anonymously.”

City officials recommend that users take a moment to set up an account so they may be kept informed about progress on their submission.

Powered by WebQA, one of the nation’s leading developers of interactive technologies for state, county and local governments, the app is being branded under the city’s Greer Connect brand that launched in 2012 when a Blackboard Connect system gave city officials ability to contact residents with important and emergency notifications.

“The app completes interactivity between the city and residents under the Greer Connect umbrella,” Driggers said. “It isn’t limited to residents, however. The app includes a searchable directory of local businesses that should be of particular interest to visitors to the City of Greer.”

Also included are links to city news, frequently asked questions, and city department information.

Submissions through the app will be frequently monitored and city officials will track response times to ensure rapid service. Driggers said the city also welcomes feedback from users in an effort to make the app as user-friendly and effective as possible.

More information on the app, which made its debut with a demonstration at the Aug. 12 Greer City Council meeting, is available by clicking on the link below.


Get the Greer Connect App